At winmax, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use it, and the rights you have over your own information.
Before you read the full policy, here are the six core commitments winmax makes to every Filipino player regarding the handling of personal information.
Every piece of data transmitted between your device and the winmax platform is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO.
winmax does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the winmax platform for your benefit.
winmax players have the right to access, correct, and request deletion of their personal data at any time. Your information belongs to you — we are simply the custodians of it.
winmax complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules and regulations issued by the National Privacy Commission.
winmax retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations.
In the unlikely event of a data breach affecting your personal information, winmax will notify you and the National Privacy Commission within the timeframes required under Philippine law.
winmax operates the online casino platform accessible at https://winmax.run (the "Platform"). For the purposes of this Privacy Policy, winmax acts as the data controller in respect of the personal data of all registered players and visitors to the Platform.
This Privacy Policy applies to all personal data collected through the winmax Platform, including data collected during the registration process, during gameplay, through financial transactions, and through your interactions with our customer support team. It applies to all players based in the Philippines and any other jurisdiction where winmax operates.
By registering a winmax account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
winmax collects the following categories of personal data from players and Platform visitors. We collect only what is necessary for the specific purposes described in this Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communications, support, promotional notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals in PHP, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Game delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Pages visited, features used, click patterns, session duration on Platform | Platform improvement, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
winmax collects personal data through the following channels and methods:
winmax uses the personal data we collect for the following specific purposes:
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), winmax processes your personal data on the following legal bases:
winmax does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom winmax shares personal data are required to process such data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to winmax.
The winmax Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winmax Platform. winmax does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
winmax implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
winmax retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:
Upon expiry of the applicable retention period, winmax will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by winmax. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to request a copy of the personal data winmax holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data winmax holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to winmax's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on winmax's legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
If you believe winmax has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
winmax will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
The winmax Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. winmax does not knowingly collect personal data from individuals under the age of 21.
If winmax becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the winmax Platform, please contact our support team immediately.
winmax primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where winmax engages technology service providers or game content providers based in other countries.
Where such transfers occur, winmax ensures that appropriate safeguards are in place to protect your personal data, including:
You may request further information about the safeguards in place for international data transfers by contacting our Data Protection Officer.
winmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.
When material changes are made to this Privacy Policy, winmax will notify registered players via the email address associated with their account and/or by posting a prominent notice on the winmax Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of the winmax Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any updated provisions, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by winmax, please contact our Data Protection Officer (DPO) through the following channel:
winmax aims to acknowledge all privacy- related inquiries within forty-eight (48) hours and to resolve them fully within thirty (30) days. For urgent data security matters, please use the live chat function available within the winmax Platform for the fastest response.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been respected. The National Privacy Commission can be reached through their official government website.
Now that you know exactly how winmax protects your personal data, you can play with full confidence. Join thousands of Filipino players from Manila, Cebu, Davao, and Quezon City who trust winmax for a secure and fair online casino experience. Must be 21 years or older.